Thank you for shopping with us. Please read the following policies closely:

Refund Policy:

• We do not offer refunds for Detail School Courses, Consultation sessions, Equipment and, or, Labor costs for machine repair in the service center. All purchases of the aforementioned are final.

• We do not offer refunds on any products, or accessories that have been opened and, or, used. We will only offer a refund if there is a defect or issue with the item(s) that was not caused by the customer. 

• Should you wish to request a refund for a defective product, equipment, or accessory, it must be claimed within 30 days of purchase. A receipt must be shown in order to claim a refund (print or via email).
  

• Refunds are processed in the form of store credit in gift cards. Refunds will not be returned to a credit card or returned in cash. 
  

• Please note that gift cards cannot be redeemed for cash and are only valid for use in our store. Any remaining balance on a gift card or store credit after a purchase will be available for future use.

• We charge a 20% restocking fee for all refunds. This fee covers the cost of processing the return and restocking the item(s).

To initiate a refund, please contact our customer service team (customerservice@detailculture.com) within 30 days of your purchase date. We will provide you with instructions on how to return the item(s) and issue your store credit (in the form of a gift card) once the returned item(s) have been received and processed.

Damages and issues
Please inspect your order upon reception and contact us (customerservice@detailculture.com) immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns:

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

• Products, accessories, and equipment can be exchanged for other products, accessories, and equipment so long as the aforementioned have not been used, opened, or tampered with.  
  
• All exchanges must be claimed within 30 days of purchase.
• All exchanges are subject to a 20% restocking fee. This fee covers the cost of processing the return and restocking the item(s).
  
  

Should you have any questions about the above policies, please do not hesitate to contact us at customerservice@detailculture.com